First Citizens Bank
- (246) 431-4500
- May 16, 2023
- customerfeedback@firstcitizensbb.com
Helping clients thrive and communities prosper.
To be among the world’s most trusted and successful financial institutions.
With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives.
A strong values-driven culture has always been part of the fabric of RBC.
Client First: We will always earn the right to be our clients’ first choice
Collaboration: We win as One RBC
Accountability: We take ownership for personal and collective high performance
Diversity & Inclusion: We embrace diversity for innovation and growth
Integrity: We hold ourselves to the highest standards to build trust
In Canada: To be the undisputed leader in financial services
In the U.S.: To be the preferred partner to corporate, institutional and high-net-worth clients and their businesses
In select global financial centres: To be a leading financial services partner valued for our expertise
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